Refund and Returns Policy

Return and Refund Policy for Udhee

At Udhee, we strive to provide you with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, our Return and Refund Policy outlines the steps to address your concerns.

1. Return Policy

  • Eligibility for Returns:
    Items must be returned within 7 days of receiving your order. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags intact.
  • Non-returnable Items:
    Certain items are non-returnable, including:
    • Custom-made or personalized items.
    • Discounted or sale items.
    • Items that are used, altered, or damaged by the customer.
  • Return Process:
    To initiate a return, please contact us at [your email/contact information] with your order details. Once your return is approved, you will receive instructions on how and where to send the item. Please ensure that the item is securely packaged to prevent damage during transit.
  • Return Shipping:
    Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2. Refund Policy

  • Refund Eligibility:
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Please note that shipping charges are non-refundable.
  • Refund Processing Time:
    Refunds will be processed within 7-10 business days from the date we receive the returned item. Depending on your payment provider, the time it takes for the refund to reflect in your account may vary.
  • Partial Refunds:
    In certain situations, only partial refunds may be granted, such as:
    • Items that are returned after 7 days.
    • Items with signs of use, wear, or damage not caused by Udhee.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email/contact information] with details about the issue. We will arrange a replacement once the defective item is returned.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately upon receiving the item. We will arrange for a return and issue a full refund or replacement, including the cost of return shipping.

5. Cancellations

Orders can be canceled within 24 hours of purchase if they have not been shipped. After this period, cancellations are not possible, and you will need to follow the return process..

 

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